Dear colleagues,
We are writing about a new feature enabled within TRIRIGA that will support a more efficient means of customer support. Customers will now have the ability to communicate directly with the service technician within the comment section of the Service Request (SR). This feature has been added as a direct result of the helpful feedback we have received from our campus community members. These changes will be implemented on April 20.
What does this mean to you? In the comments section, the technician will be able to manage work task expectations, such as estimated parts arrival or delay, the scheduling of work, arrival and completion dates, and other pertinent information. These comments will be delivered to the customer and to the technician through email and will be visible within the TRIRIGA system as well. More information is available on our Facilities webpage which discusses TRIRIGA.
Thank you,
Facilities Engineering and Planning