Office Hours
We are pleased to announce the launch of our new office hour program, designed to help you navigate the changes and updates in the TRIRIGA platform.
Why Attend?
- Valuable Insights: Get answers to your questions about how TRIRIGA works and how to use it effectively.
- Work Requests: Learn how to submit a work request and track its status.
- Understanding Charges: Learn about the new billing structure for campus services and how to determine if a service is billable.
- Expert Guidance: Loranda Williams-Iverson, Director of Customer Service & MSS, and Ayanna Talbert, Manager of Customer Service and MSS, our resident TRIRIGA experts, will lead all sessions and provide personalized guidance.
When?
The first session will be on Zoom on January 15 from 9:30 to 10:30 AM. Then, they will recur on the second Wednesday of each month from 9:30 to 10:30 AM.
You can view each month's topic focus and access the Zoom link below. Please note that each month's Zoom link is unique.
January 15
9:30-10:30 AM
Topic: TRIRIGA Workplace Services
Zoom link
February 12
9:30-10:30 AM
Topic: All Things Facilities Q&A
Zoom link
March 12
9:30-10:30 AM
Topic: Status of My TRIRIGA Work Requests
April 9
9:30-10:30 AM
Topic: Understanding Billable vs. Non-Billable Work Requests
May 14
9:30-10:30 AM
Topic: System Notifications from TRIRIGA
June 11
9:30-10:30 AM
Topic: Outage Notifications via TRIRIGA
For any questions related to Office Hours, please email fsc@rice.edu.